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This help page is here for you!
We understand that we may have not foreseen every question you may have, so in lieu of answers on this page, contact us at 800 223 7610. We have customer relations representatives available Monday through Friday from 9-6pm Eastern Standard Time. We want to serve you!

This page is broken down below into the following topics:
What are the shipping rates?
We ship to most places around the world. Our base shipping rates for domestic and international orders are below. The total shipping expenses will depend on the dimensions and weight of the package and will be displayed at checkout. Shipping charges do not include international taxes or duties. You may want to contact the customs office in the destination country for information about applicable duties or taxes. If an order is placed on modo.com and then refused, the original shipping costs (as well as any duties, taxes and/or customs charges that were incurred in shipping the package) will be subtracted from your merchandise refund. Modo.com makes every effort to minimize our international shipping charges. We do not make any profit on our shipping services to international customers. Lastly, we are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping questions, please Contact us
Order Total Ground Expedited Next Day
  Delivery in 5-7 Business Days Delivery in 2-3 Business Days Delivery by Next Business Day
1 item $ 6.95 $ 11.95 $ 22.95
2 item $ 7.95 $ 12.95 $ 23.95
3 item $ 8.95 $ 13.95 $ 24.95
4 item $ 9.95 $ 14.95 $ 25.95
5+ item $ 10.95 $ 15.95 $ 26.95
Rates for Country
Australia $ 31.95
Austria $ 40.95
Bahamas $ 24.95
Bahrain $ 46.95
Belgium $ 28.95
Bermuda $ 24.95
Brazil $ 36.95
Bulgaria $ 55.95
Canada $ 24.95
Cayman Islands $ 24.95
Czech Republic $ 55.95
Denmark $ 40.95
Estonia $ 55.95
Finland $ 40.95
France $ 28.95
Germany $ 28.95
Greece $ 40.95
Hong Kong $ 31.95
Iceland $ 40.95
Ireland, Northern $ 28.95
Ireland, Republic $ 28.95
Israel $ 46.95
Italy $ 28.95
Japan $ 29.95
Korea, South $ 31.95
Kuwait $ 46.95
Latvia $ 55.95
Lithuania $ 55.95
Luxembourg $ 28.95
Mexico $ 37.95
Monaco $ 46.95
Netherlands $ 28.95
New Zealand $ 31.95
Norway $ 40.95
Poland $ 55.95
Portugal $ 40.95
Saudi Arabia $ 52.95
Slovak Rep. $ 55.95
Slovenia $ 55.95
Spain $ 40.95
Sweden $ 40.95
Switzerland $ 40.95
Taiwan $ 31.95
United Arab Emirates $ 46.95
United Kingdom $ 28.95
Virgin Island, British $ 24.95
Virgin Island, U.S. $ 24.95
   

When will my order ship?
The order will ship the same day or the following day if you place it Monday through Friday by 5pm Eastern Standard Time. For orders placed on the weekend, we ship on Monday. For orders placed after 5pm, we ship the following business day. Transit times vary on the ship method you select at checkout. International orders may be held in customs for 3-5 days.

What's the status of my order?
You can check the status of your order at any time. To check the status click here. You will receive a confirmation email when your order ships.

How do I track my order?
If you have received a confirmation email and you haven't received the order within expected transit times, contact us and we will track the package for you.

Do you offer Gift Certificates?
Yes! This is a great way to share a product of style and quality with someone you care about. The Gift Certificates are easy to buy and easy to redeem. All Gift Certificates are sent to recipients via email with a certificate code. The Gift Certificate recipient can visit modo.com and choose the product that suits them best. All they have to do is enter the Gift Certificate code on the checkout page. To purchase a Gift Certificate click here. Our Gift Certificates are only redeemable at modo.com and cannot be redeemed for cash or another Gift Certificate or a refund. Gift Certificates have a value of $0.001. We are not responsible for lost or stolen Gift Certificates.
Modo.com makes no warranties with respect to Gift Certificates. If a Gift Certificate has a technical problem at time of checkout, we will replace the Certificate Code. Modo.com complies with all state laws that may override above disclaimers and the modo.com terms and conditions.

When will my credit card be charged?
Your credit card will be charged at the time your order is shipped. You should keep the order confirmation details displayed at checkout as well as the email confirming your order has been processed. We will send you another email to notify you when we've shipped your order and your credit card has been charged.

Why should I become a registered user?
A registered user only has to enter their address once. We save your order details and checkout details so you can lookup previous purchases or purchase again without entering billing or shipping information. Our registered users may receive promotional emails with limited time offers of our product on modo.com. Please see our terms and conditions and privacy policy for complete disclosure of content distribution policies.

How do I change or cancel an order?
To cancel a recent order, simply click on track order and click “cancel order”. To change your order or update billing or shipping details, call 800 223 7610 as soon as possible. We will do our best to accommodate your request. Please keep in mind if the product has shipped, we cannot change the order.

What are my payment options?
We accept Visa, Mastercard and American Express. The gateway provider we use is PayPal. There are two options to charge your credit cards. First, you may enter credit card information directly on our site. We take standard security measures using Secure Socket Layer (SSL) encryption for every transaction from our e-commerce server and your computer. Second, you may login to your PayPal account and proceed according to the PayPal user agreement.

Are purchases subject to taxes?
We collect sales taxes according to the rates established by government standards. International orders may have additional taxes and duties.

What is the Return Policy?
Merchandise purchased at full retail price and returned within 30 days from the ship date on your invoice will be credited in the original tender, subject to withholding original shipping costs.
Items must be in like-new condition to be accepted as a return.

1. Making a Return
Please use the original shipping box and packing materials. For your convenience, a paid return label has been provided beneath the original shipping label. Simply peel off the original shipping label as well as the receipt sticker. Your package will be returned to us via DHL. Call 1-800-CALL-DHL to schedule a pick up or find the nearest drop box.
If you need an additional return label, please contact a Customer Service Representative and we'll send you one. By using our paid return label, you can track the status of your return shipment at modo.com through the Track Order page. Please allow up to 3 business days for your tracking to be available online. You will receive an e-mail notification upon the completion of return processing.
The Modo Eyewear address on the return label can only be used to return items purchased at modo.com.
If paying for return postage yourself, we suggest you insure the package, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

2. Making an Exchange
Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply peel off original shipping label to reveal the paid return label on your package. We will send your new item free of shipping charges. Exchange requests must be made within 30 days of order receipt for merchandise purchased at full retail price.
If you're exchanging an item because of a mistake on the part of modo.com or because of quality issues, modo.com will pay the shipping cost to send a replacement item to you. The replacement order will be sent via DHL Ground.
Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

3. Returning a Gift
Gift recipients who return an item and do not want an exchange will be issued a modo.com online gift certificate. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange form.

Please allow 10 to 12 business days for us to receive and process your return or exchange.



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